August 2022

Increase in demand for enhanced and seamless end-to-end customer experience and decline in operating cost due to adoption of CCaaS have boosted the growth of the global contact center as a service (CCaaS) market.

PORTLAND, Ore., Sept. 1, 2022 /PRNewswire/ -- Allied Market Research recently published a report, titled, "Contact Center as a Service (CCaaS) Market by Offerings (Solutions, Services), by Organization Size (Large Enterprise, SME's), by End Use Verticals (BFSI, IT and Telecommunications, Government, Media and Entertainment, Healthcare, Others): Global Opportunity Analysis and Industry Forecast, 2021-2031". As per the report, the global contact center as a service (CcaaS) industry was pegged at $4.3 billion in 2021, and is expected to reach $19.8 billion by 2031, growing at a CAGR of 16.8% from 2022 to 2031.