1. Call Management: Supports inbound and outbound calls with features like call routing and queuing.

2. Omnichannel Engagement: Allows interaction across multiple channels, such as voice, email, chat, and social media.

3. Automation: Includes automated systems like IVR (Interactive Voice Response) and predictive dialing.

4. Analytics and Reporting: Offers insights into performance through comprehensive analytics and reporting tools.

5. CRM Integration: Seamlessly integrates with various CRM platforms to enhance customer relationship management.

6. Workforce Management: Provides tools for scheduling, performance tracking, and agent training.

7. AI Capabilities: Utilizes artificial intelligence for chatbots and to improve customer interactions.

These features help organizations enhance customer service and streamline operations.

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