Pointbroker.com Professional Services maintains a trained workforce with the proper certifications to deploy solutions in a best in class fashion. Professional Services holds certifications for Avaya, Cisco, Mitel, ShoreTel, 8x8, RingCentral, Five9, Aruba, Extreme, Axis, Poly, Microsoft and others.
Project Managers dedicated to ensuring that your customer's solution is implemented correctly to ensure customer satisfaction, on-time budgets, and a smooth cutover.
Resources to support and implement cloud, virtual and on-premise solutions
Technical certification training available on multiple Suppliers
Pointbroker.com Professional Services supports agents and partners in working with their end-user customers
Extremely quick turnaround for pricing, SOWs, and implementation
Dedicated Services Channel Managers (SCM) to support you, your customers and the process
Custom staging facility with more than 215 work benches for remote access and configuration means a reduction of Dead On Arrivals (DOA)s, less tech time required on-site, improvement of cash flow, and efficiency
Pre-sale support to assist in proper scoping and quoting
Resources available to register, assign licenses, stage and install solutions
Multi-Supplier support with direct access to Supplier for assistance and guidance

Our Sweet Spot

Project Management & Project Coordination for all your solutions
UC / UCaaS and CC / CCaaS deployments - new, upgrades and replacements
Network assessments, network readiness and network health checks
Remote Worker enablement and training
Contact Center Business Advisory Consultations including implementation
Software configuration & integration, firmware updates and remote programming
Infrastructure migrations and upgrades to the Cloud
Customers with security needs including compliance requirements, penetration/vulnerability testing and security framework
WiFi & Video Surveys and Deployments
End-user adoption training for solutions including UC / UCaaS, CC / CCaaS, and Microsoft Teams